Parking – the first and last impression of a visit or event, and if it goes wrong or doesn’t work like it should, has a massive impact on the user, just ask the Spice Girls fans who vented about the parking at an arena on the latest tour, totally affecting their experience.
Parking experiences affect all areas of life, for many a visit to a hospital can be a stressful time and the last thing needed is a nightmare when parking. Both visitors and Hospital trusts want the best utilization of parking facilities in order to improve traffic flow and reduce time wasted trying to park and missed appointments which costs the trust money.
Many hospitals and other such institutions find themselves managing an asset using existing resource due to budgeting restrictions. The people managing the car park can often be seconded in from other areas of the organisation. They are already in incredibly busy roles, just look at reception based staff, who are asked to help with parking enquiries and validation of tickets.
That’s where the professionals can make a huge difference. Both in the efficiency of the car park and general day to day processing. By working with the car park owners we’ve been able to really get the most out of the analytics from the parking system, by pulling necessary reports allowing informed decisions on tariffs and usage. Looking at validation types and processes for different users on both sides, visitors and staff. Even extending to operational training in order to get the best from the system and run it most efficiently.
We can add value within the process, just ask Mick from Queen Alexandra hospital in Portsmouth. Through spending time on site our key account Manager Ioana Dulau was able to review their processes and create formal procedures for them to make everything run more efficiently and be managed more accurately. Mick states “HUB Parking Technology has helped us see the value in our parking asset and how to best manage it for both users and ourselves”
HUB Parking Technology are here to support and advise, long after the initial hardware has been installed. Parking is a constantly evolving technology and being able to get the most out of your parking asset is our key priority. At the end of the day user experience is important to everyone no matter what type of operation you run.
For more information visit our UK website: www.hubparking.co.uk/