Service & Support

 

HUB Parking Technology deploys an integrated service business model across the UK. Our service approach consists of three core components.

  1. Highly efficient deployment of services when and where needed
  2. Extensive technical expertise for both hardware and software
  3. Personalized interaction with localized support teams

Our operating model ensures operational success for your organization.

Project Management

HUB Parking Technology has proven experience in keeping the simplest to the most complex projects on track through our Project Management process. Our project team is comprised of highly skilled and experienced resources including software and hardware engineering, hardware installation, construction, business analysis, training, and programming disciplines, each with extensive parking system installation experience. Our project team years of experience in installing access control, revenue control, and ground transportation systems in airports, public/private municipalities, hospitals, sporting venues, and colleges.

HUB Parking Technology UK-Based Customer Support Call Center

Customers are served by a centralized dispatch call centre. Dispatchers respond personally to your support calls to ensure that inquiries are answered promptly and field technicians are deployed to your location. Service requests are recorded and tracked through our dedicated call management system.

Our customer support teams have access to all client service records in the ITS not only to ensure response requirements are met but also to conduct periodic discussions and provide support to our employees on-site regarding issue resolution, performance improvements, and optimum client interaction levels.

Preventative Maintenance

Maximizing the up-time of your parking and revenue control equipment is achieved through our regularly scheduled preventive maintenance plan for your organization. This approach has been carefully evaluated over years of equipment support and will positively impact the sustained operation of the equipment.

Continual Improvement Process

Our project management and service teams have an average tenure of 9.5 years installing parking systems for airports, municipalities, colleges and universities, hospitals and private business. This experience is shared across the organization through routine analysis of recorded preventive maintenance calls, services gap analysis, incident reporting/response, and resolution timeframes. This process emphasizes employee involvement and teamwork; measuring and systematizing processes; and reducing inefficiencies.